At times, we have issues determining which computer you are on. Sometimes you are not on your own PC or perhaps the PC was renamed through another task or request. Whatever the case, if you need remote assistance the best thing to do is assist IT in finding your PC.
Down near your clock you will see a blue circle with three white dots. Double click it.
This will bring up the LogMeIn Console. In the upper right is your PC Name for LogMeIn. Please send this to IT and we'll be able to locate and remote into your PC.