1. To login to our new Barracuda spam service, go to the link below:

a. https://ess.barracudanetworks.com/user/auth/login

i. Username: your email address

ii. Password: this is something you created when you first attempted to “deliver” a message from the quarantined emails you have received.

b. 

When you receive an email similar to the one pictured below, you can click “DELIVER” to send the emails directly to your inbox:

2. If this is the first time you have selected to deliver a message, you will be asked to create a password. 

 

3. Create your password by entering it in the NEW PASSWORD and CONFIRM NEW PASSWORD boxes.

 

4. Click SUBMIT.

 

 

5. You will see a confirmation message that states your settings (the new password) have been saved:


 

6. You may have to click “deliver” from your email again in order to get the message to deliver.

 

7. When the message is successfully delivered, you will see a screen similar to the one pictured below.


8. If the emails you are delivering are LEGITIMATE and should NOT be caught by the spam filter, click the button that says WHITELIST ALL as indicated above.

 

9. Once WHITELISTED; you will see a confirmation message similar to the one pictured below – just click OK

10. To view a list of your quarantined messages, click the MESSAGE LOG tab inside Barracuda.

a. This will show you all messages quarantined for the last 2 days. If you wish to view quarantined messages that came in prior to 2-days, you will need to change the “2 day” drop-down to the time frame that suits your search and click “SEARCH”


 11. If you find a message that should NOT be quarantined, CHECK the box beside it and click WHITELIST or DELIVER.

a. Selecting the WHITELIST option will automatically deliver the message and also whitelist that email address so that it will no longer be caught by the spam service.

b. If you just select to DELIVER the message, the message will be delivered, but the sender’s email address will NOT be whitelisted.  The next time this sender sends you an email, it will get caught by the spam filter.

12. If you would like to manually enter an email address/domain to your “safe senders” or WHITELIST settings, click on the SETTINGS tab and select SENDER POLICY

 

13. Click on the ADD SENDER POLICY button on the right side of the screen

 

14. Fill in the information as pictured below.

a. Enter the EMAIL address that needs to be WHITELISTED or flagged as a “SAFE SENDER”

b. Select EXEMPT from the POLICY drop down

c. You may enter a comment in the Comments box (this is optional)

d. Click the ADD button

 

15. You will get see the newly added email address/domain in the list as pictured below